Privacy Policy

Last updated: July 5, 2026

This Privacy Policy explains how FlairTrade ("we", "us", "our"), operated by Flairlist, collects, uses, and protects your information when you use the FlairTrade mobile app (the "App"), an export logistics marketplace connecting exporters and Customs House Agents (CHAs) in India.

1. Information We Collect

Account & identity information: name, email address, phone number, password (stored securely, never in plain text).
Business information: company name, GST number, PAN number, IEC number, CHA license number, business address, commodities, preferred ports.
Verification documents: license, GST, and PAN documents you upload for account verification.
Location data: we request precise (fine) and approximate (coarse) location access to help you find nearby ports and validate shipment locations. You can deny this and still use most of the App.
Order & shipment data: bookings, container details, tracking updates, and related communications between exporters and CHAs.
Payment information: payments are processed by our payment partner, Razorpay. We do not store your card, UPI, or bank details — Razorpay handles this directly and shares only payment status and transaction IDs with us.
Device & usage data: basic technical information (device type, app version) used for app functionality and troubleshooting.

2. How We Use Your Information

To create and manage your account, and verify your business identity.
To connect exporters with CHAs and process bookings.
To process payments securely via Razorpay.
To send order updates, OTPs, and important notifications.
To provide location-based search results (nearby ports, shipment tracking).
To comply with Indian tax, customs, and export-related legal obligations (e.g. retaining invoices and order records).

3. How We Share Your Information

We do not sell your personal information. We share information only:

Between exporters and CHAs as necessary to fulfill an order (e.g. contact details, shipment details).
With Razorpay, solely to process payments.
With cloud infrastructure providers (Amazon Web Services) who host our servers and data, under strict confidentiality obligations.
When required by law, court order, or government/customs authority.

4. Data Retention

We retain your account and business information for as long as your account is active. Order, invoice, and payment records are retained even after account deletion, as required under Indian tax (GST) and export record-keeping regulations.

5. Deleting Your Account

You can permanently delete your account at any time from within the App: Profile → Delete Account. This immediately removes your login and personal contact details from our systems. Your past order and invoice history is retained in anonymized form, as explained above, solely for legal and tax compliance.

You can also request account deletion by emailing us at contact@flairlist.com.

6. Your Choices

You can review and update your profile information at any time in the App.
You can revoke location permission at any time from your device settings.
You can request a copy of your personal data by contacting us below.

7. Security

We use industry-standard measures — encrypted storage, secure authentication (AWS Cognito), and access controls — to protect your information. No system is 100% secure, but we work to continuously improve our safeguards.

8. Children's Privacy

FlairTrade is a business-to-business platform intended for licensed exporters and CHAs. It is not directed at children, and we do not knowingly collect data from anyone under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified within the App.

10. Contact Us

For any privacy questions, data access, or deletion requests, contact us at:
contact@flairlist.com